Refunds & Cancellation Policy

Refunds & Cancellation Policy

1. General Overview We strive to provide excellent service to our customers and understand that plans can change. This Refunds & Cancellation Policy outlines the terms under which cancellations, changes, and refunds for our airport transfer services are processed. By booking our services, you agree to the terms outlined in this policy.

2. Cancellation Policy

2.1 Customer-Initiated Cancellations

• Free Cancellation Window: Cancellations made more than 3 days before the scheduled pickup time are eligible for a full refund.
• Late Cancellations: Cancellations made less than 3 days before the scheduled pickup time will incur a cancellation fee of 50% of the booking amount.

Last-Minute Cancellations: Cancellations made less than 6 hours before the scheduled pickup time are non-refundable.

2.2 No-Show Policy If the customer fails to appear at the designated pickup location at the scheduled time without prior notice, the booking will be considered a “no-show,” and no refund will be issued.

2.3 Company-Initiated Cancellations In rare circumstances where we must cancel your booking due to unforeseen events (e.g., vehicle breakdowns, weather conditions), you will be offered a full refund or the option to reschedule your transfer at no additional cost.

3. Refund Policy

3.1 Refund Processing

• Refunds will be processed to the original payment method used during booking.
• Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

3.2 Partial Refunds Partial refunds may apply if you downgrade your service or reduce the number of passengers, provided the changes are made more than 24 hours in advance of the scheduled transfer.

4. Amendments to Booking

4.1 Changes by the Customer

• Amendments to your booking (e.g., changes to pickup time, location, or vehicle type) are subject to availability.
• Changes made more than 3 days before the scheduled pickup time are free of charge.
• Changes made less than 24 hours before the scheduled pickup time may incur additional fees.

4.2 Changes by the Company If we need to amend your booking, we will notify you as soon as possible and provide alternative arrangements of equal or higher value. If you are not satisfied with the alternatives, you may cancel and receive a full refund.

5. Exceptional Circumstances

5.1 Force Majeure In cases of force majeure (e.g., natural disasters, strikes, pandemics), we reserve the right to cancel services without liability. Refunds or rescheduling will be offered on a case-by-case basis.

5.2 Medical or Personal Emergencies If you need to cancel due to a medical or personal emergency, please contact us with supporting documentation. Refunds in such cases will be considered at our discretion.

6. How to Request a Cancellation or Refund To request a cancellation, refund, or amendment, please contact our customer service team via email or phone. Ensure you include your booking reference number and relevant details to expedite the process.

7. Contact Information For inquiries regarding this policy or your booking, please reach out to:

• Email: infosmiletnt@gmail.com
• Phone: +66981682657

We reserve the right to amend this Refunds & Cancellation Policy at any time. Please check our website for updates.